Support & SLA
1. Support Channels
| Channel | Details |
|---|---|
| info@aurainfosolution.in | |
| Phone | +91 81685 70070, +91 79886 47347 |
| Chat now → | |
| Hours | Monday–Saturday, 10:00–19:00 IST |
2. Response Time Targets
| Query Type | Target Response |
|---|---|
| General support (email/WhatsApp) | Within 24–48 business hours |
| Payment verification review | Within 24–72 business hours of submission |
| Account access / login issues | Priority handling, same business day where possible |
These are target response times, not guaranteed resolution times. Complex issues may take longer to investigate and resolve.
3. Service Availability
Our applications and website run on Google Firebase infrastructure and are built for high availability. Scheduled maintenance, where required, is carried out with reasonable notice and, where possible, outside business hours.
4. Escalation
If you do not receive a response within the target time, reply on your existing email/WhatsApp thread marking it "Escalation", or call us directly during business hours.
5. What This SLA Does Not Cover
Issues arising from your device, internet connectivity, or third-party services (e.g. your bank's UPI app) are outside our control, though we will still try to help you resolve them where possible.
6. Contact Us
For support-related queries, contact us at info@aurainfosolution.in or call +91 81685 70070, +91 79886 47347.
Address: H. No. 26, Sanjay Colony, Rohtak, Haryana 124001.
7. Business Identity
Legal Name: AURA INFOSOLUTION (Sole Proprietorship)
Proprietor: Komal
GSTIN: 06GPMPK2164E1ZV
Registered Address: H. No. 26, Sanjay Colony, Rohtak, Haryana 124001.