Refund Policy
Last updated: August 2026
1. Digital Subscription Services
Aura Financial AI and AuraGram (the "Apps") offer digital subscription plans that provide immediate access to premium features upon successful payment. As access is granted instantly, subscriptions are generally non-refundable once activated, except as described below.
2. Eligible Refund Cases
A refund may be considered in the following cases:
- Duplicate payment for the same subscription period
- Payment successfully deducted but subscription not activated due to a technical error on our end
- Unauthorized transaction, subject to verification
3. How to Request a Refund
Contact us within 7 days of the transaction at contact@aurainfosolution.com or +91 99914 88967, with your registered mobile number, transaction ID/UTR, and reason for the request.
4. Processing Time
Approved refunds are processed to the original payment method within 5–7 business days, subject to the payment gateway's and bank's processing timelines.
5. Non-Refundable Situations
Refunds will not be issued for change of mind after activation, partial use of a subscription period, or failure to cancel before renewal where auto-renewal was clearly disclosed.
6. Contact Us
For any refund-related query, reach us at contact@aurainfosolution.com or call +91 99914 88967.
Address: 26 Sanjay Colony, Near Railway Crossing, Rohtak, Haryana 124001.